Refund and Warranty Policy

Order Cancellation Policy – To cancel an order you have placed with Cape town onlinestore, you must contact customer support by emailing (support@onlinestore.capetown) . Every effort will be made to accommodate the cancellation of your order as long as it has not yet shipped. When contacting customer support to cancel an order, please  provide your name, the order number, and your contact information. Please note that if the item has shipped, the order cannot be canceled. In this case, you can request to return the item for a refund (minus shipping costs) provided you do not open the package and return it within 7 days.

 

Out of Stock Policy – Our inventory can fluctuate throughout the day, so an item indicated as “in­stock” when you place your order may, in fact, be out­of­stock. In this event, we make every effort to contact you by email immediately to notify you that your order will be placed on backorder. The email will also provide you with information on how to cancel the order if you would prefer not to wait for  the item to be in stock again. Most out­of­stock items are in stock again within one week. Certain items for sale on our site are not kept in inventory, but can be special ordered for you and shipped within 10 working days.

Shipping Policy for In­stock Items – All items indicated to be in­stock are shipped on the same day if the order is placed before 1:00 PM . In­stock items ordered after 1:00 PM Eastern Time will be shipped on the following business day. A confirmation email is sent once the item leaves our warehouse. This email will not only  confirm that the item has left our warehouse, but will also provide the UPS tracking number for  your item along with an estimated delivery date (according to UPS, and based on the shipping method you selected).

IMPORTANT: As inventory fluctuates hourly, an item indicated as “in­stock” when you place your order may, in fact, be out­of­stock. In this event, we make every effort to contact you by  email immediately to notify you that your order will be placed on backorder. The email will also provide you with information on how to cancel the order if you would prefer not to wait for the item to be in stock again.

Return Policy – Every product you buy from Cape town onlinestore comes with a 30 day limited warranty. The warranty applies to products that have been confirmed as defective by Cape Town onlinestore, which may be repaired or replaced (at our sole discretion). For assistance or to exchange a defective product, please email customer support at support@onlinestore.capetown.

One­Year Warranty

All parts (except refurbished items) come with a warranty against manufacturer defect or failure for a period of one year from the date of purchase. This warranty covers replacement or repair  of the product, which is determined by availability, or vendor, and the time of purchase. A  replacement may be made within 30 days after purchase with the same product or like product when direct replacement is unavailable. Repair is often necessary for items purchased more than 30 days prior to the warranty claim.

Manufacturer Warranty – Manufacturers sometimes offer additional warranty for their  products. Customers should contact the manufacturer directly after warranty expires.